Code of Practice Page 17 of 33 Prior to entering into your new agreement, you must ensure that you fully understand and accept the repairing obligations particular to the type of agreement you intend to sign. Should you fail to maintain the property to the detriment of the pub’s trading potential or such that the property fails to comply with statutory requirements, we reserve the right to undertake any necessary works and recharge the costs to you. The repairing responsibilities of both parties are specified in your agreement, and an “At a Glance” summary can be viewed at enterpriseinns.com/codeofpractice. REPAIR AND MAINTENANCE FUND In order to help you manage your ongoing repairing obligations, and to ensure that your pub is maintained in a good condition throughout the term of our agreement, we operate both a repair and maintenance fund and a decorations fund for all new agreements. We will establish the level of repairs and maintenance fund, and/or decorations fund as appropriate for your pub, agreeing this with you prior to the commencement of your agreement. You will make a monthly contribution into a deposit account designated exclusively for the purposes of maintaining your pub in good condition in line with your repairing responsibilities. The monthly contributions are placed into a dedicated account reserved exclusively for this purpose. The balance in the fund will attract at the IR minus 0.5%, subject to a minimum rate of 0.5%. For further details, visit enterpriseinns.com/codeofpractice. These funds, and the contributions you make into them, are our estimate of an essential overhead cost of your business and we will reflect these costs in our Pub Business Assessment when determining the appropriate level of rent for your pub. PROPERTY SERVICE AND SUPPORT PACKAGES Cellar cooling - we offer a comprehensive cellar-cooling contract designed to give you complete peace of mind by ensuring that your cellar cooling installations are maintained to a standard that provides optimum performance and efficiency. The service covers the cost of all parts and labour for all repairs or replacement, together with two planned maintenance visits a year and a Help Desk (telephone number 0870 707 1111) which operates 365 days a year. Heating and boiler maintenance - we offer a fully comprehensive heating and boiler maintenance package which provides for an annual service of the boiler(s) and covers the cost of all parts and labour for repairs. This service applies to heating systems but not to stand-alone hot water systems. When the boiler is due for replacement, you will be covered for the full cost of installation of a market-leading energy efficient boiler which should optimise energy savings and help offset rising energy costs. Health and safety – we offer a comprehensive Statutory Inspection and Health & Safety compliance service designed to assist you in achieving and maintaining compliance with your statutory obligations. Services within the scheme include annual testing of gas installations, fixed wiring, emergency lighting, fire alarm and lifting equipment as well as an annual Health & Safety audit of your business. Utilities, water and telephony – we offer through a leading utility specialist, a comprehensive service to assist you in sourcing the most economical supply for mains gas, electricity, LPG, telephony & broadband. In addition, support can be provided to assist you with your water authority, smartmetering and invoice resolution. For full details of our available property service packages, visit enterpriseinns.com/codeofpractice. March 2012
Code of Practice Page 18 of 33 INVESTMENT OPPORTUNITIES There may be occasions during the life of your agreement when you feel that building alterations or the addition of new facilities would enhance the trading opportunity at your pub. You should discuss your ideas with your Regional Manager in order that we may consider your proposals and, if appropriate, agree the best route for you to progress the project. Subject to our prior written consent, you may choose to fund and organise the project using your own funds, design team and building contractors. It will still be important for you to talk to your Regional Manager who will instruct the property team to prepare a “Licence to alter” which documents the agreed works enabling you to progress the project at your own pace. In the event that we agree to fund and organise the project, you will need to agree the scope of your business plan with your Regional Manager including any variations to rent or other commercial terms which may be required to reflect the investment that we are making. Your Regional Manager will then instruct the property team to prepare all necessary plans, designs, schedules of works and variations to commercial terms which will be formally agreed by all parties before commencement of the project. Throughout the project, you will be supported by the property team. For full details of our capital investment charter, visit enterpriseinns.com/codeofpractice. DILAPIDATIONS Depending on the nature of your agreement, you will be expected to either “Put and Keep”, or properly maintain, the business premises (including living accommodation) in a safe and compliant condition for the duration of your occupancy. The repairing responsibilities of both parties are specified in your agreement and an “At a Glance” summary can be viewed at enterpriseinns.com/codeofpractice. At the end of your agreement When your agreement is due to expire, or an early exit arrangement is agreed, we will inspect the premises to ensure that it has been maintained in keeping with the terms of the agreement repairing obligations. Issues arising out of this inspection will be brought to your attention early enough to provide you with the opportunity to remedy these, and in any event not less than three months prior to your departure. This process also applies if your agreement is capable of renewal. At the point of assignment Should you choose to sell (assign) your interest in the business, the condition of the premises will be an important factor. We will inspect the premises to ensure that it has been maintained in keeping with the terms of the agreement. This will ensure that the building is in a safe and compliant condition for the new occupants. Issues arising out of this inspection will be brought to your attention early enough to provide you with the opportunity to discuss them with your own surveyor and to remedy them prior to the sale of the lease. For full details of our Dilapidations Charter, visit enterpriseinns.com/codeofpractice. BUSINESS SUPPORT We either provide or can help you to access a diverse range of support services and benefits which have been designed to help you make your business more successful and your life a little easier. Many of these services are exclusive to our Publicans and are either provided free of charge or at very competitive prices. March 2012
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